FREE SHIPPING AND EASY RETURNS

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PAYMENT

We accept a wide range of debit and credit cards. However the payment methods you can choose between during checkout depend on which country you're in.

When placing your order, the full amount is reserved on your account by ECCO and payment is debited from your card only at the time of dispatch. For security reasons, we do not store any payment information in our database.

Contact our ECCO Customer Care, if you still need our help.

SHIPPING AND TRACKING

We aim to dispatch your products on the same day we receive your order. That means that you can expect to receive your ECCO parcel within 3-4 business days from the day you order.

When you place an order you receive a confirmation email. As soon as we have shipped your order we also send you a shipping confirmation email with a unique tracking number so you can follow the progress of your parcel.

EASY RETURNS

If you change your mind about any of the products you order, we’ve done our best to make it easy to return. Just follow these simple steps

  • We ask you to re-use the box – so take care when opening.
  • Mark the reason for your return on the return form and put it back in the box with the items you wish to return. 
  • Place your enclosed return label on top of the old shipping label (so we can pay for your postage) and seal the box. 
  • Drop off your box at the nearest parcal shop.
  • Please note that returns can take up to 30 days to get back to us and we will process your return within 48 hours of receipt.

Contact our ECCO Customer Care, if you still need our help.

Need help?

+372 61 89 510

MON - FRI 9 - 19 | SAT 11 - 16 | SUN 11 - 16

YOUR ORDER

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  • Shipping

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  • Discount

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  • FREE SHIPPING
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