If you need to return any items, you can find return instructions on the return note in your box, or by checking out our Returns Policy.
Please save your return tracking number as proof of sending.
It takes around 10 working days for us to receive and process your return. We may not have received your return yet.
Refunds will be processed within 3 days after we receive your items in the warehouse. Please note that it may take 5-10 working days for the refund to appear in your bank statement. This depends on your card issuer and is beyond our control.
We’ll credit your refund to the same card you used when you placed your order. If we can't do this (i.e. if the card has been declined, cancelled or has expired), please contact ECCO Customer Care and we will refund your money through a bank transfer.
Orders cannot be changed once confirmed. Once we receive your order it is processed immediately for quick delivery. If you no longer want the items, you must return them as soon as you have received them.
The confirmation email you receive, when we ship your order, includes a unique tracking number that you can use to follow the progress of your order.
We'll let you know as soon as your order has been shipped. You will receive a confirmation email, when your order has left the warehouse.
We aim to dispatch your products on the same day we receive your order. You can expect to receive your new ECCO products within 1-7 working days from the day you place your order.
All shipping is free. No matter what or how much you buy in our ECCO Online Shop.
Below is a list of countries we deliver to - as well as area exceptions within those countries. Please note that we deliver to residential and business addresses only. Unfortunately, we do not deliver to PO Boxes.
We deliver to:
Denmark ***Please note we do not send to Greenland or Faroe Islands.
Finland ***Please note we do not send to Åland
France ***Please note we do not send to Corsica.
Norway ***Please note we do not send to Svalbard.
Portugal *** Please note we do not send to Madeira or the Azores.
Spain ***Please note we do not send to Canary Islands, Balearic Islands, Ceuta or Melilla.
United Kingdom ***Please note we do not send to Northern Ireland, The Hebrides, Isle of Man, Isles of Scilly, Shetland Islands or Channel Islands.
Questions regarding a product bought in a local ECCO store, such as returning or claims, you should contact the local ECCO store where you bought your product and they will assist you in the best possible way.
Unfortunately, your order cannot be changed once confirmed. To ensure fast delivery, we will send your order immediately to the warehouse to be dispatched.
If you have noticed a mistake with your order, please contact ECCO Customer Care.
If you have received an incorrect item, we sincerely apologise. Please return the item(s) to us within 30 days of receiving your package.
If you contact customer service please let us know the following details: your order number, product code/product name and details of the faulty item(s).
Follow these 4 steps to measure your feet accurately:
You use a promotional code by typing it in the appropriate box in 'Your basket' before you check out.
If it is not used, we can't apply it to the same order later. You may be able to use it on a subsequent order. However you can only use one promotional code on an order.
You can always return your order within 30 days. If a promotion code was applied to your original order, your refund amount will be adjusted to reflect this. Unfortunately, we cannot re-issue a promotion code, even if your original order is returned to us.
Reminder invoices are automatically sent out at the beginning of each month. Sometimes, the reminder is sent out before your payment was recorded. In this case you can ignore the reminder. If you are unsure whether or not we have received your payment, please email ECCO Customer Care with your full name, email address, order number and account number.
The full amount of your order is reserved on your account by ECCO. Payment is debited from your card only at the time of dispatch.
Our ECCO Online Shop supports Visa/MasterCard 3D Secure protocol. Your connection is always secure with us and encrypted with 256 bit cipher. And for security reasons, we do not store any payment information in our database
When you place your order, your card will be authorised, and you'll receive a confirmation email once your order has been successful.
Payment will not be taken until we dispatch your order. If your card is not authorised, payment will not be taken and you will be notified of that immediately on the webpage after you submit your payment details.
To help ensure that your shopping experience is safe, simple and secure our ECCO Online Shop uses industry standard Secure Socket Layers technology (SSL).
If you look at the location (URL) field at the top of the browser during checkout, you will see it begins with ‘https://’ instead of the normal ‘http://’. This indicates that you are in secure mode.
To ensure your information is kept private, we do not store any payment information in our database.
We always welcome your comments and feedback.
The information we collect about you depends on how you use the Web Site, whether you make a transaction or not, what services you request from us, and what you consent to. We collect your personal data for various purposes, as explained below, and your personal data will not be processed in a manner, which is incompatible with those purposes.
We will endeavour that the collection and processing of your personal data is adequate, relevant and limited to what is necessary in relation to the purposes mentioned herein.
We also strive to keep your personal data accurate and, where necessary, up to date. If, at any time, you discover that information held about you is incorrect, you are encouraged contact us to have the information corrected.
Our processing of your personal data is always based on a valid legal basis, which in most cases are based on one of the following legal foundations;
We collect and process your personal data in a manner that ensures appropriate security of your personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures.
We use in particular the following technical measures ensuring the personal data securing:
We may also process your personal data for other reasons, if such is mandated by the applicable data protection regulation.
If we request you to provide personal data, then we will inform you whether the provision of the personal data is a contractual requirement or a requirement necessary to enter into a contract. If it is a requirement and the information is clearly marked as mandatory in the check out phase, then the consequences of failure to provide the data would be that we will not be able to accept or fulfil your order or provide you with services you have requested.
Below you will find examples on the typical processing activities, which will take place:
We will collect and process personal data that you knowingly provide when you use this Web Site and make a transaction or request any of the other service we provide on or in connection with this Web Site (e.g. to receive newsletters and other information from us).
For example, when you place an order for our products using the Web Site, we need to have information such as your name, e-mail address, billing address, phone number, the products you want to purchase and payment card information to enable us to process and fulfil your order and contact you if we have any questions. We may also store and use your personal data to manage and respond to any of your customer service inquiries.
You can also create a personalized account with us by registering on our Web Site and providing similar information. You may provide us with preferences such as products you may be interested in. In any case, we will use the information you provided to us to make your shopping more efficient, relevant and to better serve your interests.
Now and then, we may conduct surveys, contests, mailings or other promotions. If you choose to participate in one of our surveys, contests mailings or other promotions, we may request personal data such as your name, e-mail address, telephone number, shopping habits, interests and other relevant information to enable us to execute the promotion and notify winners. Some of this information will be mandatory to participate in the promotion; other information will be optional. We will tell you whether any information is mandatory or optional.
If you have signed up, at this Web Site or in any other KRM operated ECCO Store, to receive information about ECCO products, services or other contests and promotions, you might be interested in (“Direct Marketing”) through e-mails, text messages or regular mail, then you have given a CONSENT to receive e-mails, text messages or regular mails containing such Direct Marketing from us and any other company within the KRM Group or the ECCO Group.
We also use your personal data to operate and improve the Web Site and to deliver the products and services you have requested. As explained in more details below, we keep track of the pages you visit and the manner in which you use the Web Site to determine what products are most popular and how to optimize the content of the Web Site. Also, we may, from time to time, review your personal data and information of other customers to help us analyse trends, purchasing patterns, preferences, and demographics.
We may use the information you provide to us for customer segmentation purposes and to personalize your shopping experience by using your product interests, shopping patterns and purchase information to recommend other products, services or promotions that we believe you may be interested in. For these purposes we may also collect and combine the data you provide to us with data about you that is publicly available from other sources and data that we collect in other ECCO stores you visit and through our marketing events, which you might participate in.
When you send us a request, we may ask you to identify yourself by name and/or e-mail address, and provide us with other relevant information in order to send you a proper response, if appropriate. We may also choose to, but do not warrant that we always will, store records of communication with you.
Information sent to us by your browser. Most of the information we collect from you at the Web Site does not directly identify you to us, although it may be unique or consist of information that you consider personal. For example, we collect information that is sent to us automatically by your web browser or by using cookies, pixel tags, web beacons and other web technologies. This information typically includes your IP address, the identity of your Internet Service Provider, the name and version of your operating system, the name and version of your browser, the date and time of your visit, the pages you visit and any search terms you enter while on the Web Site. This information cannot be used in itself to identify you personally unless you identify yourself to us by, for example, making a purchase, creating an account or by giving us your e-mail address. If you have identified yourself to us, we may link the information sent to us by your browser to the personal data you have provided to us in order for us to perform customer analysis and perform customer segmentation and to personalize your shopping experience.
Please be informed that you can avoid providing us with this information, if you change your privacy settings in your browser settings, which, however, might impair your user experience and satisfaction with the Web Site.
Cookies, Pixel Tags, Web Beacons and Similar Technologies. We use "cookies," “pixel tags,” “web beacons” and other Web technologies for a number of purposes, including:
Generally, the information we collect using these web technologies does not identify you personally. If, however, you have identified yourself to us by, for example, making a purchase, creating an account or by giving us your e-mail address, we may link the information collected using these web technologies to the personal data you have provided to us.
Pixel tags or web beacons are tiny graphic images used to help us analyse your online shopping patterns, create content designed for your connection speeds, and deliver e-mail in a format you can read.
When you access this Web Site by clicking on a link in an electronic communication you receive from us, your browser tells us that someone has clicked on a particular link in that particular electronic communication. We use this information to improve our marketing efforts.
In addition, we review our server logs — which contain visitors’ IP addresses — for security and fraud prevention purposes. If criminal activity is suspected we may share our server logs and the personal data we have collected through this Web Site with the appropriate investigative authorities who could use that information to trace and identify individuals.
When we use third party service providers (e.g. IT service providers, payment processing companies, logistics service providers, marketing and PR agencies etc.) to process your personal data on our behalf, we require, that such data processors provide sufficient guarantees to implement appropriate technical and organizational measures in such a manner, that processing will meet the requirements of the applicable data protection regulation and ensures the protection of your rights as a data subject.
We may share your information with our trusted third party service providers, who on our behalf help us manage and operate the Web Site, process your orders (for example but not exclusively, PayPal, credit card companies), make deliveries of ordered goods or services, perform statistical analysis, send you e-mail, mail or text messages, provide customer support and perform other important services, which include ensuring your personal data is kept and processed in a secure manner (“data processors”). Such data processors shall only process your personal data in accordance with our instructions and only in accordance with the purposes described herein.
When using data processors to process your personal data on our behalf we request that they provide sufficient guarantees to implement appropriate technical and organizational measures in such a manner that processing will meet the requirements of the applicable data protection regulation and ensure an appropriate protection of your rights as a data subject.
Unless you have given us your explicit consent to do so, we will not share your personal data with unaffiliated third parties to enable those third parties to offer you products or services or otherwise market or promote such product or services. However, we may partner with third parties to help us collect and aggregate certain information collected at the Web Site. We may share this aggregated, non-personally identifiable information with existing and prospective business partners and advertisers. None of the aggregate information will contain any information that identifies you individually.
A transfer of your personal data to another legal entity may occur as part of a transfer of KRM’s business or parts hereof as part of a reorganization, consolidation or merger.
The use of data processors and disclosure of your personal data to other recipients as described above might imply a transfer of your personal data to countries, which (according to the EU Commission) might not be ensuring an adequate level of protection of personal data (“unsafe Third Countries”).
Apart from where you have consented or disclosure is necessary to achieve the purpose for which, it was submitted, personal data may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities.
Your information will be held by us and kept in a form, which permits identification of you for no longer than is necessary for the purposes for which the personal data is collected and legitimately processed. This implies that we will keep and process your personal data as long as we are providing services to you and also keep it afterwards for as long as would be needed for the settlement of any potential disputes that may be raised afterwards for example in case of warranty claims.
We will delete any information, which reasonable seems to be inaccurate or out of date by reason of the time elapsed since it was collected or by reason of any other information in our possession.
If you provide us with a written request, we will also erase your personal data without undue delay, unless we have a valid legal ground to continue to keep the information.
We respect that you according to the applicable data protection regulation, have certain rights, including the right to request from us access to and rectification or erasure of the personal data or restriction of processing concerning you, to object to processing and to withdraw from your consents provided to us.
Please provide us with relevant information to take care of your request, including your full name, company name, address, and email address so that we can locate you. We will respond to your request as soon as possible.
To withdraw from a consent to receive newsletters an similar and to unsubscribe from an e-mail list, you can also follow the instructions in any e-mail or other communication you receive from us.
In case you withdraw from a consent given, we will cease to process your personal data, unless and to the extent the continued processing is permitted or required according to the applicable personal data regulation or other applicable laws and regulations. The withdrawal of your consent will in no event effect the lawfulness of processing based on consent before its withdrawal.
We do our best to ensure that we protect your personal data, keep you informed about how we process your personal data and to comply with the applicable data protection regulation. In case you are not satisfied with the processing and the protection of your personal data, the information you have received from us, or the way we have handled your rights, then we urge you to inform us in order for us to improve. You may, however, also lodge a complaint with your local data protection supervisory authority (i.e. the General Inspector of Personal Data Protection).
We provide links to websites outside of our Web Site, as well as to third party websites. These linked websites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our Web Site. Before disclosing your personal data on any other website, we advise you to examine the terms and conditions of using that website and its privacy statement.
The Data Controller is:
You may always contact us through our customer care:
KRM (Polska) sp. z o.o.
Bokserska 66A, 02-690
The Data Controller has also appointed the below representative, who is also mandated to be addressed in addition to or instead of the controller by, in particular, supervisory authorities and data subjects, on all issues related to processing, for the purposes of ensuring compliance with the applicable data protection regulation within the EU.
The appointed representative within the European Union is
ECCO Holding A/S
ECCO shoes have a unique type of fit – we call it the ‘Freedom Fit’. It refers to the fact that our shoes allow the toes to move freely and wriggle as you walk.
How wo measure
To measure your child's feet from heel to toe, all you need is a piece of paper, a pen and a ruler.
Place the paper on the floor against a wall. Put the foot on the piece of paper, with the heel against the wall.
Mark the longest path of the foot on the paper. Repeat for both feetsince it is common to have different feet length.
Measure the distance and copare it with the size chart below. use the measurement on the longest foor when choosing what size to order. Always add extra 1.5 cm when shoe shopping for your children to allow the feet to grow and enough space to wriggle the toes when walking.
Shoes for kids:
Remember that you must always add extra 1,5 cm when shoe shopping for your kids to allow the feet to grow and enough space to wriggle the toes when walking.
If your shoes don’t fit
I already have ECCO shoes, how can I examine that they really fit?
Examine the basic checkpoints to ensure a proper fit. Always consider the type of hosiery you will be wearing during use. This can alter fit and overall comfort. Once you have the shoes on both feet and stand up, check the following:
A perfect fit is impossible to achieve in every scenario. There are millions of different types of foot shapes, widths and sizes. In addition, feet tend to swell throughout the day and change over time. A shoe you bought five years ago might not fit your foot in the same way today. It is always a good idea to have your feet measured regularly.
KRM reserves the right to take any such action as it deems necessary in the event that it suspects any fraudulent or unlawful activity, including without limitation, terminating access to the Web Site, terminating any accounts and/or cancelling any order for products.
All register users will be notified about any amendments to the using the electronic means (on the email address that you provided when creating an account or making an order). The notification will be sent at least 30 days before the amendments come into force. .
Use of Web Site
In order to browse and use the Web Site you should possess the device having an access to the Internet with aby web browser installed. In order to use the Web Site and buy the products available on the Web Site you should also have the active email account.
You will not use the Web Site for junk mail, 'spamming' solicitations (commercial or non-commercial), chain letters or bulk communications of any kind, including but not limited to distribution lists to any person who has not given specific permission to be included in such a list.
You will not transmit, distribute, introduce or otherwise make available in any manner through the Web Site any computer virus, key loggers, spyware, worms, Trojan horses, timebombs or other malicious or harmful programming (collectively, "Viruses").. You may not use the Web Site in connection with requesting, harvesting, obtaining or storing any personal information, passwords, account information or information about other users of the Web Site. You may not use any data mining, robots, or similar data gathering and extraction tools in connection with the Web Site. If you download software or any other content from the Web Site, you do so at your own risk.
Copyright and Trademarks
Certain trademarks, trade names, service marks and logos, icons and domain names used or displayed on the Web Site are registered and unregistered trademarks, trade names and service marks owned by ECCO Sko A/S and/or our affiliates. Other trademarks, trade names and service marks used or displayed on the Web Site are the registered and unregistered trademarks, trade names and service marks owned by their respective owners and used with permission by KRM. Nothing contained on the Web Site grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on the Web Site without KRM's written permission or the written permission of such third-party owner.
You are prohibited from posting, uploading, submitting, sharing or transmitting any unlawful, threatening, infringing, libellous, defamatory, obscene, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability or would otherwise violate the law. KRM will fully cooperate with any law enforcement or regulatory authorities or court order requesting or directing it to disclose the identity of anyone posting any such information or materials.
We will, but are not obligated to, monitor or review any User Communications. We shall have no obligation to use, return, review, or respond to any User Communications. We act merely as a medium for distribution of User Communications and will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. You agree to notify KRM of any objectionable User Communications. All and any User Communication will be removed from the Web Site as soon as we learn about its unlawful character.
We may suspend or terminate your use of the Web Site at any time, for important reasons such as the site being hacked, discovery of technical issues which could be a potential issue to our customers. We reserve the right to change, suspend, or discontinue all or any aspect of the Web Site at any time without notice.
Purchasing Products and Returns
The products we sell online are displayed on this Website and include but are not limited to footwear, bags and shoe care products.
By placing an order and clicking the button “I order and pay” you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation thereof as there may be rare occasions where for example two orders are placed for the exact same product and only one is available to send.
We try to dispatch and deliver to you the ordered goods as soon as possible. Dispatch times may, however, vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure. We deliver free of charge within Poland.
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement that we have received your offering to purchase a product and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your order is ready to be shipped at which time we send you an order confirmation as well as the invoice and shipment information. Hence, the contract is concluded at the moment when we send you an order confirmation. We will not charge your card with any amount before shipping your products, however an amount may be reserved on your card in order to ensure sufficient funds to cover the payment.
You accept that all communication regarding the order including order confirmation, invoice, shipping information, confirmation of the contract conclusion etc. is done via e-mail.
All prices of the products available on the Web Site are provided in Polish zlotys and include the VAT (they are gross amounts).
The data of the payment method that you wish to use for payment should be provided to us when placing an order on the Web Site. Upon receiving your order we carry out a standard pre-authorisation for credit or debit cards and for bank transfer we do a control check. We do this to ensure there are sufficient funds to fulfil the transaction. Products will not be dispatched until this pre-authorisation check and control have been completed. Your card will be debited once the order has been accepted and we are shipping your products. For bank transfer your account will be debited as soon as the order has been placed.
We accept the following cards: Visa, Visa Electron, Mastercard credit and Mastercard debit. We accept Przelewy24 for bank transfers.
When paying with credit or debit card, the full amount is reserved on your account by us and payment is debited from your card only at the time of dispatch of your products.
All fees and charges related to the above payment methods are covered by ECCO Online Shop.
We may from time to time offer promotional discount codes, which may apply in respect of any, or certain specified, purchases made though this Website.
The conditions of potential use relating to any discount code will be specified at the time of issue.
All products purchased from the Web Site are delivered pursuant to a shipment agreement. Service provider is UPS. Accordingly, the risk of loss and title to such purchased products passes to you upon delivery to you at the designated address. Delivery will be made within 1-3 business days after your order has been received. The time required for the ordered goods to be delivered to you includes the time necessary to prepare the ordered goods for shipment and the time of delivery of the goods by UPS.
We only deliver within Poland and if you wish to purchase our products in another country please go the website of that particular country.
We attempt to describe our products as accurately as possible. However, errors do occur. If a product purchased on the Web Site does not conform to the product description, your sole and exclusive remedy is to return the unused product.
You may cancel an order up until the time of dispatch by contacting our Customer Care at number +48 22 11 65 780. If we have taken payment the full amount will be refunded to you via the original method of payment.
When you shop with us, we want you to be completely satisfied. If you are not satisfied with a purchase made at the Web Site, you may withdraw from the contract concluded with us and return the ordered goods for a refund of the purchase price. We can only accept returns purchased through this Web Site. All purchases made through another ECCO sales point must be returned to the original place of purchase.
Just return your unused and unworn item to us within 28 days upon receipt of the item at:
KRM (Polska) sp. z o.o.
Bokserska 66A, 02-690
The deadline of 28 days is counted from the date when the ordered goods have been delivered to you.
We will reimburse the purchase price of the goods being subject to the withdrawn contract not later than within 14 days counted from the date when we obtain your statement on withdrawal. Please note, however, that we may suspend the reimbursement until we receive the returned goods.
In order to speed up the return the reimbursement of the purchase price you may also apply our return procedure:
How (easiest) to return an item
Step 1: Complete the return form by checking the appropriate box with the reason for your return if you wish to inform us why you are returning the products.
Step 2: Place the return form inside the box with the products.
Step 3: Send this form with the products you wish to return.
Step 4: Stick the prepaid return label on your box (Please do not stick the prepaid return label on the original shoebox.)
Step 5: Deliver the package to your closest UPS store. You may find the closest drop off location at: https://www.ups.com/
Returns may take time
It can take approximately 21 days for us to receive your return to our warehouse. We strongly encourage you to use our prepaid return label included in the parcel and to keep your receipt as proof of postage.
Your refund will be processed in the original form of payment within 2 business days, as soon as we have received your goods in the warehouse. You will be notified via email when this transaction has taken place.
Your banking institution may require additional days to process and post the “return” transaction to your account once they have received the information from us.
Please note that if you do not use the provided prepaid return label, you are responsible for the goods until they reach our warehouse.
If you do not use the provided prepaid return label in order to return the goods, you are obliged to cover the direct costs of the goods returning. We are responsible for return shipping costs if we have sent wrong or defective goods.
The returned goods should not be used in the manner not necessary to verify their character, features and functionality. You may try on the products, but you should not wear them. If you return a used, worn or washed item that is not approved by our quality control, we cannot send the item back to you.
If you receive a defective/wrong item or a damaged parcel with missing items the easiest way to handle this is if we get photographic evidence of this. Please send a photo to us at our Customer Care team so we can investigate further - we are then responsible for the return.
Based on your return instructions in the return authorization form, we will issue you a credit to your card. We can only issue credit to the same card used for the purchase. We do not have title to the returned products until the item arrives at our returns department. Alternative returns policies may apply to particular products and product lines.
If you have any questions about our returns process, please contact Customer Care.
This Web Site may contain links to other web sites that are not owned, operated or controlled by KRM or its affiliates (each a "Third-Party Site"). All such links to Third-Party Sites are provided solely as a convenience to you. If you use these links, you will leave our Web Site. We are not responsible for your access to or use of any Third-Party Site. We do not endorse, guarantee, or make any representations or warranties regarding any Third-Party Site, or any content or information accessible from such Third Party Sites, or the results that you may obtain from using any Third-Party Site. If you access any Third-Party Site linked to or from the Web Site, you do so entirely at your own risk.
If you intend to create any link from another web site to any page on this Web Site, you will inform us via email at: email@example.com
We reserve the right to prohibit any such link at any time. Any permitted links to the Web Site must comply with all applicable laws, rules, regulations and our internal policies. Running or displaying the Web Site or any Content in frames or similar means on another web site without our prior written permission is prohibited.
Product Warranty and claim handling
We are obliged to deliver to you the ordered goods free of any defects.
In case the ordered goods have defects, you have the right to:
• file a declaration on a reduction of the price;
• withdraw from the contract;
• demand exchange of the defective product for a product free from defects;
• demand from the seller to immediately remove the defects.
The right to file a declaration on a reduction of price or withdrawal from the contact does not apply in case when we immediately and with no excessive inconveniences exchange the defective product for one free from defects or immediately remove the defect. This limitation, in turn, does not apply where the product has already been exchanged or repaired by us, or we have not discharged the duty of exchanging the product for one free from defects or removing the defect.
You may request a replacement for a product free from defects rather than removal of the defect proposed by the seller, or request the removal of the defect instead of replacement for a product free from defects proposed by the seller.
If it is impossible to remove the defect and to bring the product to conformity with the contract in a manner chosen by you or it involves excessive costs in comparison with the manner proposed by us, we may replace the defective product for a product free from defects regardless of your request in this respect.
If you have a complaint regarding the products you have received please contact our Customer Care and they will inform you how to proceed and what information we need in order for us to process your complaint.
Nr telefonu: +48 22 11 65 780
We will confirm the receipt of your claim and respond to your request in this respect within 14 days. Otherwise, if you have requested that the product be replaced or the defect be removed or filed a declaration on reduction of the price specifying the amount by which the price is to be reduced, the request should be deemed to be considered justified by us and we would be obliged to comply with the request.
We are responsible for the product defects if they are detected before the lapse of two years counted from the date when the product was delivered to your address. Your claim for the removal of the defect or replacement of the product sold for one free from defects is limited to one year, counting from the date of detecting the defect; however, the above limitation period may not cease to run before the elapse of the two years period counted from the date of delivery of the product. Your right to withdraw from the contract or to reduce the price due to the products’ defects is also limited to one year counted from the date of detecting the defect; however, if you have requested replacement of the product for one free from defects or removal of the defect, the time limit to submit the declaration on withdrawal from the contract or reduction of the price begins to run upon ineffective lapse of the time limit for exchange of the product or removal of the defect.
Governing Law and venue
Alternative methods of dispute resolution
Using alternative methods of dispute resolution is voluntary. The below provisions have only informative character and do not constitute any obligation neither for you nor for KRM.
If we fail to find a satisfactory solution, you can lodge a complaint with the Polish Consumer Centre if conditions are met. You may also use the European Commission online dispute resolution here to register your complaint. This portal can be relevant when living in another EU-country. When filling in a complaint, please enter our e-mail address firstname.lastname@example.org
As a consumer you also have the right to seek extrajudicial procedures if we do not agree with you regarding your complaint. You then have the right to ask for intervention of a neutral entity such as a mediator, consumer advocate, social organization etc. You can read more about your right on https://www.uokik.gov.pl/sprawy_indywidualne.php
Remedies for Breach of these Terms by You
If your ability to access and/or use the Web Site or any other service provided to you by KRM is discontinued by us hereunder, then you agree that you shall not attempt to re-register with or access the Web Site, any other service provided by KRM, through use of a different member name or otherwise.
We respect the intellectual property of others, and we expect users of the Web Site to do the same. If you believe that your work has been copied and is accessible on our Web Site in a way that constitutes copyright infringement, you may notify our designated Copyright Agent at the following:
KRM (Polska) sp. z o.o.
Bokserska 66A, 02-690
or at email: email@example.com
We recommend that the claims of copyright infringement be in writing and include the following information: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (ii) a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work; (iii) identification of the URL or other specific location on our Web Site where the material that you claim is infringing your copyright interest is located; (iv) your address, telephone number, and email address; (v) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (vi) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
Access to and use of the Web Site is made available only to people who can form legally binding agreements under applicable law. The Web Site is intended for a general audience and is not intended to be used by minor children. Children accessing the Web Site should obtain the permission and assistance of a parent or legal guardian. If you allow your minor child or a child for whom you are a legal guardian (a "Minor"), to access the Web Site, you will be solely responsible for: (i) the online conduct of such Minor; (ii) monitoring such Minor's access to and use of the Web Site; and (iii) the consequences of any use of the Web Site by such Minor.
We welcome your comments and questions. Please contact us at:
KRM (Polska) sp. z o.o.
Telefon: +48 22 11 65 780
E-mail : firstname.lastname@example.org
How to return an item
Step 1: Complete the return form by marking the appropriate box with the reason for your return.
Step 2: Place the return form inside the box with the item.
Step 3: Send this form with the items you wish to return.
Step 4: Stick the prepaid return label on your box (Please do not stick the prepaid return label on the original shoebox.)
Step 5: Deliver the package to your closest store, which you can find here
Returns may take time
It can take approximately 10 business days for us to receive your return to our warehouse in Poland. We strongly encourage you to use our prepaid return label included in the parcel. When you return an item, it is important to write down the tracking number of your return label. This number serves as your receipt in case your return is lost during transport.
You will be notified via email when we have received your return package.
Your refund will be processed in the original form of payment within 3-7 business days, as soon as we have received your return package in the warehouse.
Your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.