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TASUTA TRANSPORT JA LIHTNE TAGASTAMINE

  • FAQ
  • Suurus Juhend
  • TINGIMUSED
  • TAGASTUSPOLIITIKA

FAQ

KUIDAS TOODET TAGASTADA?

Kui peate toote tagastama, kasutage tagastusdokumente, mille leiate karpi lisatud hallist ümbrikust. Ümbrik sisaldab tagastusvormi ja ettemakstud tagastusetiketti. 
 
 1. samm: Täitke tagastusvorm, märkides sobiva kastikese tagastamise põhjusega
 2. samm: Asetage tagastusvorm karpi koos tootega, mille soovite tagastada
 3. samm: Kleepige ettemakstud tagastusetikett karbile (ärge kleepige etiketti originaalsele kingakarbile)
 4. samm: Toimetage pakk lähimasse kogumiskohta
 
 Tagastuste kohta lisateabe saamiseks vaadake meie tagastuspoliitikat.
 
 Soovitame kindlasti kviitungi või saatmiskinnituse alles hoida. 
 
 Saate oma tagastust jälgimisnumbri abil 24 tunni jooksul jälgida siin.
 Jälgimisnumbri leiab ettemakstud tagastusetiketilt vöötkoodi kohalt: see koosneb 18 tähemärgist ning algab kombinatsiooniga 1Z.

KAS OLETE MU TAGASTUSE KÄTTE SAANUD?

Tagastuse kättesaamine ja töötlemine võtab aega ligikaudu 2–3 tööpäeva. Niipea kui tagastus on meie laos registreeritud ja töödeldud, maksame ostusumma tagasi ja teavitame teid e-posti teel. 
 
 Maksame teile tagasi sama makseviisiga, mida kasutati tellimuse esitamisel. Tagasimakstud summa on teie pangakontol nähtav 2–10 tööpäeva jooksul peale tagastuskinnituse saamist e-posti teel. 
 
 Saate tagastatud pakki jälgida siin
 kasutades tagastusetiketil olevat jälgimisnumbrit

MILLAL SAAN TAGASIMAKSE KÄTTE?

Tagastuse kättesaamine ja töötlemine võtab aega ligikaudu 3–4 tööpäeva. Maksame ostusumma teile tagasi sama makseviisiga, mida kasutati tellimuse edastamisel. Tagasimakstud summa on teie pangakontol nähtav 2–10 päeva jooksul peale tagastuskinnituse saamist e-posti teel.

KAS SAAN OMA TELLIMUST MUUTA VÕI TÜHISTADA?

Kui oleme teie tellimuse kätte saanud, töödeldakse seda kohe kiire kohaletoimetamise tagamiseks. Kui olete saanud saatmiskinnituse, ei ole enam võimalik tellimust muuta või tühistada. Kui soovite oma tellimuses olevaid tooteid tagastada, tutvuge selleks karpi lisatud halli ümbrikuga, mis sisaldab tagastusvormi ja ettemakstud tagastusetiketti.

KAS SAAN OMA TELLIMUST JÄLGIDA?

Saate oma tellimust jälgida jälgimisnumbri abil, mille leiab saatmise kinnituskirjast „Teie tellimus on saadetud“. Võib võtta kuni 24 tundi, enne kui saate oma tellimust UPS-i teenuse abil jälgida. Tellimuse jälgimiseks klõpsake siia.

KAS MU TELLIMUS ON SAADETUD?

Saate saatmiskinnituse e-posti teel niipea, kui teie tellimus on laost välja saadetud. Võib võtta kuni 24 tundi, enne kui saate oma tellimust UPS-i teenuse abil jälgida. Tellimuse jälgimiseks klõpsake siia.

MILLAL MU TELLIMUS KOHALE TOIMETATAKSE?

Püüame tooted teele panna samal päeval, kui saame tellimuse. Võite oma ECCO tooted kätte saada 2–3 tööpäeva jooksul alates tellimuse esitamise kuupäevast.
 
 Saate oma tellimust jälgida jälgimisnumbri abil, mille leiab saatmise kinnituskirjast „Teie tellimus on saadetud“. Võib võtta kuni 24 tundi, enne kui saate oma tellimust UPS-i teenuse abil jälgida. Tellimuse jälgimiseks klõpsake siia

KUI PALJU SAATMINE MAKSAB?

Saatmine on tasuta. Pole vahet, mida või kui palju ECCO e-poest ostate.

KUI PALJU TAGASTAMINE MAKSAB?

Tagastamine on tasuta. Tagastuste kohta lisateabe saamiseks vaadake meie tagastuspoliitikat.

KAS SAADATE POSTKASTIAADRESSIDELE?

Turvakaalutlustel me ei saada postkastiaadressidele.

KAS SAADATE MINU PIIRKONDA?

Allpool on nimekiri piirkondadega, kuhu me tellimusi ei saada. Pange tähele, et saadame tellimusi ainult elukoha ja ettevõtte aadressidel. Kahjuks me ei saada tellimusi postkastiaadressidele.

Me ei saada:

Taani ***Pange tähele, et me ei saada Gröönimaale ega Fääri saartele

Soome *** Pange tähele, et me ei saada Ahvenamaale

Prantsusmaa *** Pange tähele, et me ei saada Korsikale

Suurbritannia ***Pange tähele, et me ei saada Hebriididele, Mani saarele, Scilly, Shetlandi või Kanalisaartele

 

KUIDAS PEAKSIN ÜMBER KÄIMA KÜSIMUSTEGA, MIS MUL ON KOHALIKEST ECCO KAUPLUSTEST OSTETUD TOODETE KOHTA?

Küsimused kohalikest ECCO kauplustest ostetud toodete kohta tuleks esitada otse müügikohta, kust toote ostsite. Kaupluse personal abistab teid parimal võimalikul viisil. 
 
 Kohalike ECCO kaupluste andmed leiate siit.

KUIDAS LEIAN OMA JALATSITE SUURUSNUMBRI?

Et kindlaks teha, millist suurust vajate, vaadake meie suuruste juhendit.

OTSIN KINDLAT TOODET

Tippige toote nimi või kood kodulehe ülaosas asuvasse otsingulahtrisse ning satute otse õigele lehele, välja arvatud juhul, kui toode on läbi müüdud või ei ole e-poes saadaval.

KAS SAATE TOOTE KOHTA ROHKEM TEAVET ANDA?

Iga toote leht sisaldab kirjeldust ja pilte. Lisateabe saamiseks võtke ühendust ECCO klienditeenindusega. +372 61 89 510, KLIENDITEENINDUS@ECCO.COM

KUIDAS KASUTADA SOODUSKOODI?

Sooduskoodi kasutamiseks tippige see ostukorvis asuvasse sobivasse lahtrisse enne ostu eest tasumist. Lisateabe soodustuse kohta leiate koodile lisatud õigusest loobumise teatest.

KUIDAS SOODUSKOODID MÕJUTAVAD ÕIGUST TELLIMUST TAGASTADA?

Tellimuse saate tagastada 30 päeva jooksul. Kui sooduskoodi kasutati algse tellimuse juures, kajastub see tagasimakstud summas. Me ei saa sooduskoodi uuesti välja anda.

KUST LEIAN OMA ARVE?

Arve lisatakse saatmise kinnituskirjale „Teie tellimus on saadetud“ niipea, kui teie tellimus on meie laost välja saadetud.

KUIDAS SAAN OMA TELLIMUSE EEST MAKSTA?

Pakume järgmisi makseviise: 
 
 Visa, MasterCard

KAS TELLIMUST ON VÕIMALIK TELEFONI TEEL ESITADA?

Turvakaalutlustel ei ole meil lubatud teie nimel tellimust esitada. Võtke julgelt ühendust meie klienditeenindusmeeskonnaga, et saada abi e-poest ostmisega.

MILLAL TELLIMUSE SUMMA MU KONTOLT MAHA ARVESTATAKSE?

Krediitkaardimakse puhul broneeritakse tellimuse kogusumma teie pangakontol. Makse debiteeritakse teie kaardilt, kui tellimus on saadetud.

KAS PEAN MAKSMA TOLLI- JA IMPORDIMAKSE?

Ei. Kõik tolli- ja impordimaksud sisalduvad tellimuse hinnas.

KUIDAS SAAN TEIE UUDISKIRJA TELLIDA?

Et olla kursis uute toodete ja värskeimate pakkumistega, saate end meie uudiskirja saamiseks kirja panna ostu vormistamise ajal, märgistades sobiva kasti linnukesega peale eelistatud saatmisviisi valimist.

KUIDAS SAAN UUDISKIRJA TELLIMISE LÕPETADA?

Saate tellimise lõpetada, klõpsates uudiskirja lõpus olevat tellimise lõpetamise linki.

KAS E-POEST TELLIMINE ON OHUTU?

Ohutu, lihtsa ja turvalise ostukogemuse tagamiseks kasutab ECCO e-pood ettevõtluses üldkasutatavat SSL-tehnoloogiat (Secure Socket Layers).

KUIDAS ECCO JALATSEID HOOLDADA?

Kolme lihtsa sammu – puhastamine, hooldamine ja kaitsmine – järgimine aitab muuta jalatsite välimuse ja mugavuse kauakestvaks.

CLEAN
Jalatsite puhastamine veepõhiste puhastusvahenditega eemaldab efektiivselt kogunenud mustuse ja taaselustab nahka, suurendades samal ajal toote värskust. Vaadake kogu CLEAN puhastusvahendite kollektsiooni.

CARE
Hooldusvahendid pehmendavad, niisutavad ja parandavad naha elastsust. Hooldusvahendid annavad jalatsitele sära tagasi ja ennetavad naha kuivamist. Vaadake kogu CARE hooldusvahendite kollektsiooni.

PROTECT
Lõpetage jalatsihooldus ühega meie kaitsvatest toodetest, et kaitsta nahka karmide ilmastikutingimuste eest ning hoida vihm ja plekid eemal. Vaadake kogu PROTECT kaitsevahendite kollektsiooni.

Et leida oma jalatsitele täiuslikud puhastus-, hooldus- ja kaitsevahendid, vaadake meie lehel tootesoovitusi, kui lisate ihaldatud jalatsid ostukorvi, või võtke ühendust meie klienditeenindusega telefoninumbril +372 61 89 510 või e-posti aadressil KLIENDITEENINDUS@ECCO.COM, esitades jalatsite nime ja tootenumbri, ning saadame just teie jalatsitele sobiva hooldusvahendi soovituse.

KAS SAAN TOOTE VÄLJA VAHETADA?

Saate toote välja vahetada, tagastades selle ning esitades seejärel uue tellimuse soovitud suuruse või värviga. 
 
 Võite tellimuse kohe esitada või oodata tagastatud tellimuse tagasimakset. Siiski soovitame uue tellimuse esitada niipea kui võimalik, kuna meie süsteemis ei ole võimalust kaupu broneerida.

Suurus Juhend

ECCO jalatsitel on ainulaadne sobivus – me nimetame seda „vabaks sobivuseks“ (Freedom Fit). See tähendab, et meie jalatsid võimaldavad varvastel kõndimise ajal vabalt liikuda.

 

 

 

 

KUIDAS ÕIGESTI MÕÕTA

 

 

Et mõõta oma jalalaba pikkus kannast varvasteni, läheb vaja ainult paberit, pliiatsit ja joonlauda.

 

 

 

 

 

Aseta paber põrandale, servaga vastu seina. Aseta jalg paberile, kand vastu seina.

 

 

 

 

Märgi jalalaba suurim pikkus paberile. Korda teisel jalal, sest on tavapärane, et jalalabad on erineva pikkusega.

 

 

 

 

Mõõda pikkus ja võrdle seda alloleva suuruste tabeliga. Et valida tellimiseks õige suurus, kasuta pikema jalalaba mõõtu.

 

 

 

 

Jalatsid lastele:

Kui ostate jalatseid lastele, ärge unustage lisamast 1,5 cm, et jalgadel oleks võimalust kasvada ja jalatsi ninas piisavalt ruumi, et kõndimisel varbaid liigutada. 

 

 

 

Kui jalatsid ei ole parajad

  • Kui jalatsid ei ole parajad, siis esimese asjana tuleks kindlaks teha, kas jalatsi pikkus on õige või mitte. Pärast seda tuleks kontrollida järgmist: kui kand   libiseb, ehkki paelad on korralikult seotud, lisage teine (tavaline) sisetald jalatsis olemasoleva sisetalla alla. See tõstab jalalaba sellisele kõrgusele, kus jalats on loodud sobima.  
  • Teine võimalus on suurendada jalatsi sisemust, vahetades sisetalla õhema vastu. Kui vahetada 5 mm sisetald 3 mm sisetallaga, muutub jalats umbes poole numbri võrra suuremaks.
  • Jalapäkk peab mahtuma jalatsi kõige laiemasse ossa. Kui jalats ei sobi või seda on raske sisse kanda, siis võimalik, et on tarvis valida pikem või lühem suurus. 
  • Kui jalats on eesotsast liiga kitsas, siis proovige suuremat numbrit. Tänu ECCO ainulaadsele sobivusele pakub suurem jalats lisa-varbaruumi, istudes samal ajal kanna osas tihedalt, mis väldib libisemise. 
  • Veenduge, et kinnitate paelad viisil, mis sobib teie jala tüübiga. Paljud jalatsid tarnitakse horisontaalnöörimisega. See ei pruugi laia jalalaba puhul sobida, seega proovige paelad risti ümber nöörida. Alati tasub uue jalatsi proovimisel paelad täielikult eemaldada. Kinnitage paelad jalatsile alles siis, kui see on teil  jalas.

 

Mul on juba olemas ECCO jalatsid, aga kuidas ma peaksin kontrollima, kas need mulle ikka istuvad?

Et kindlaks teha, kas jalatsid sobivad õigesti, jälgige neid põhilisi punkte. Võtke alati arvesse, mis tüüpi sokke või sukki teil on plaanis nende jalatsitega kanda. See võib muuta istuvust ja üldist mugavust. Kui teil on mõlemad jalatsid jalas, tõuske püsti ja kontrollige järgmist.

  • Jalatsi pikkus. Esimene, mida tuleks jälgida, on jalatsi üldine pikkus. Soovituslik varbaruum on umbes pool tolli (1cm) vahet kõige pikema varba ja jalatsi nina vahel (umbes pöidlaküüne jagu). Varbad ei tohiks kunagi puutuda vastu jalatsi nina.
  • Kui tihedalt istub jalats jalapäka ja pöia osas. Näpistage natuke pealsematerjali oma sõrmede vahele. Enamiku mudelite puhul ei tohiks pealsed istuda liiga tihedalt.
  • Kuidas istub kand. ECCO jalatsid on loodud selliselt, et kand istub tihedalt. Seda ei tohiks segamini ajada pitsitamisega. On täiesti normaalne, kui jalatsis on piisavalt ruumi selleks, et varbaid liigutada. See tuleneb mahukast varbaosast (tavapärasel kandmisel). Jalats ei tohiks kõndimisel libiseda.
  • Lõpuks kõndige kõval põrandal või kindlal pinnal. See võimaldab teil kogeda ECCO sobivust ja meie jalatsite mugavusfunktsioone. Jalatsites peaks olema võimalik kõndida sujuvalt ja pingutuseta ning ilma ebakindluse või tasakaalutuse tundeta.

 

Ideaalset sobivust pole võimalik alati saavutada. Maailmas on miljoneid erinevat tüüpi jalakujusid, -laiuseid ja -suuruseid. Lisaks sellele võivad jalad päeva jooksul paisuda ja aja jooksul muutuda. Jalats, mille ostsite viis aastat tagasi, ei pruugi teile täna istuda enam samamoodi nagu ostmise päeval.
Jalgu tasub mõõta regulaarselt.


To measure your child's feet from heel to toe, all you need is a piece of paper, a pen and a ruler:
To measure your child's feet from heel to toe, all you need is a piece of paper, a pen and a ruler:

TINGIMUSED

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEB SITE

 

Subject to these Terms of Use, KRM (Poland) sp. z o.o. with its registered office in Warsaw at Bokserska 66A, 02-690 Warsaw, Poland, entered into the Register of Entrepreneurs kept by the District Court for the Capital City of Warsaw in Warsaw, XIII Commercial Division of the National Court Register under the KRS No. 0000405905, Tax ID number 7010324245, statistical REGON No. 145890754, (referred to herein as "KRM," "we," "us" and "our") provides you with access to our web sites, including without limitation http://pl.ecco.com (each referred to herein as the "Web Site" and collectively referred to as the "Web Sites").

 

KRM reserves the right to take any such action as it deems necessary in the event that it suspects any fraudulent or unlawful activity, including without limitation, terminating access to the Web Site, terminating any accounts and/or cancelling any order for products.

 

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      In order to contract with us you must be over 18 years of age and possess a valid credit or debit card specified in point 7.5. of these Terms of Use. If your order is accepted, we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit card, debit card or other payment method used to place your order and that there are sufficient funds to cover the cost of the goods..

    • 7.3.Our Contract

      When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement that we have received your offering to purchase a product and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your order is ready to be shipped at which time we send you an order confirmation as well as the invoice and shipment information. Hence, the contract is concluded at the moment when we send you an order confirmation. We will not charge your card with any amount before shipping your products, however an amount may be reserved on your card in order to ensure sufficient funds to cover the payment.

      You accept that all communication regarding the order including order confirmation, invoice, shipping information, confirmation of the contract conclusion etc. is done via e-mail.

    • 7.4.Pricing and Availability

      All prices of the products available on the Web Site are provided in Polish zlotys and include the VAT (they are gross amounts).

    • 7.5.Payment

      The data of the payment method that you wish to use for payment should be provided to us when placing an order on the Web Site. Upon receiving your order we carry out a standard pre-authorisation for credit or debit cards and for bank transfer we do a control check. We do this to ensure there are sufficient funds to fulfil the transaction. Products will not be dispatched until this pre-authorisation check and control have been completed. Your card will be debited once the order has been accepted and we are shipping your products. For bank transfer your account will be debited as soon as the order has been placed.

      We accept the following cards: Visa, Visa Electron, Mastercard credit and Mastercard debit. We accept Przelewy24 for bank transfers.

                

      When paying with credit or debit card, the full amount is reserved on your account by us and payment is debited from your card only at the time of dispatch of your products. 

       

      • Your connection is always secure with us and encrypted with 256 bit cipher.
      • ECCO Online Shop is using 3D Secure Visa and Mastercard.
      • For security reasons, we do not store any payment information in our database.

      All fees and charges related to the above payment methods are covered by ECCO Online Shop.

    • 7.6.Discount Codes

      We may from time to time offer promotional discount codes, which may apply in respect of any, or certain specified, purchases made though this Website.

      The conditions of potential use relating to any discount code will be specified at the time of issue.

    • 7.7.Delivery

      All products purchased from the Web Site are delivered pursuant to a shipment agreement. Service provider is UPS. Accordingly, the risk of loss and title to such purchased products passes to you upon delivery to you at the designated address. Delivery will be made within 1-3 business days after your order has been received. The time required for the ordered goods to be delivered to you includes the time necessary to prepare the ordered goods for shipment and the time of delivery of the goods by UPS.

      We only deliver within Poland and if you wish to purchase our products in another country please go the website of that particular country.

    • 7.8.Descriptions

      We attempt to describe our products as accurately as possible. However, errors do occur. If a product purchased on the Web Site does not conform to the product description, your sole and exclusive remedy is to return the unused product.

       

    • 7.9.Cancellations and returns

      You may cancel an order up until the time of dispatch by contacting our Customer Care at number +48 22 11 65 780. If we have taken payment the full amount will be refunded to you via the original method of payment.

       

      When you shop with us, we want you to be completely satisfied. If you are not satisfied with a purchase made at the Web Site, you may withdraw from the contract concluded with us and return the ordered goods for a refund of the purchase price. We can only accept returns purchased through this Web Site. All purchases made through another ECCO sales point must be returned to the original place of purchase.

       

      Just return your unused and unworn item to us within 28 days upon receipt of the item at:

       

      KRM (Polska) sp. z o.o.
      Bokserska 66A, 02-690
      Warszawa

       

      The deadline of 28 days is counted from the date when the ordered goods have been delivered to you.

       

      Your statement on the withdrawal from our contract may be sent to us in any form and by any mean of correspondence. You may also use the specimen return form attached to this Terms of Use. You should also return the goods acquired by the withdrawn contract within 14 days counted from the date of the withdrawal.

       

      We will reimburse the purchase price of the goods being subject to the withdrawn contract not later than within 14 days counted from the date when we obtain your statement on withdrawal. Please note, however, that we may suspend the reimbursement until we receive the returned goods.

       

      In order to speed up the return the reimbursement of the purchase price you may also apply our return procedure:  

       

      How (easiest) to return an item

       

      Step 1: Complete the return form by checking the appropriate box with the reason for your return if you wish to inform us why you are returning the products.

       

      Step 2: Place the return form inside the box with the products.

       

      Step 3: Send this form with the products you wish to return.

       

      Step 4: Stick the prepaid return label on your box (Please do not stick the prepaid return label on the original shoebox.)

       

      Step 5: Deliver the package to your closest UPS store. You may find the closest drop off location at: https://www.ups.com/

       

      Returns may take time

       

      It can take approximately 21 days for us to receive your return to our warehouse.  We strongly encourage you to use our prepaid return label included in the parcel and to keep your receipt as proof of postage.

       

      Your refund will be processed in the original form of payment within 2 business days, as soon as we have received your goods in the warehouse. You will be notified via email when this transaction has taken place.

       

      Your banking institution may require additional days to process and post the “return” transaction to your account once they have received the information from us.

       

      Please note that if you do not use the provided prepaid return label, you are responsible for the goods until they reach our warehouse.

       

      If you do not use the provided prepaid return label in order to return the goods, you are obliged to cover the direct costs of the goods returning. We are responsible for return shipping costs if we have sent wrong or defective goods.

       

      The returned goods should not be used in the manner not necessary to verify their character, features and functionality. You may try on the products, but you should not wear them. If you return a used, worn or washed item that is not approved by our quality control, we cannot send the item back to you.

       

      If you receive a defective/wrong item or a damaged parcel with missing items the easiest way to handle this is if we get photographic evidence of this. Please send a photo to us at our Customer Care team so we can investigate further - we are then responsible for the return. 

       

      Based on your return instructions in the return authorization form, we will issue you a credit to your card. We can only issue credit to the same card used for the purchase. We do not have title to the returned products until the item arrives at our returns department. Alternative returns policies may apply to particular products and product lines.

       

      If you have any questions about our returns process, please contact Customer Care.

       

  8. Linking

     

    This Web Site may contain links to other web sites that are not owned, operated or controlled by KRM or its affiliates (each a "Third-Party Site"). All such links to Third-Party Sites are provided solely as a convenience to you. If you use these links, you will leave our Web Site. We are not responsible for your access to or use of any Third-Party Site. We do not endorse, guarantee, or make any representations or warranties regarding any Third-Party Site, or any content or information accessible from such Third Party Sites, or the results that you may obtain from using any Third-Party Site. If you access any Third-Party Site linked to or from the Web Site, you do so entirely at your own risk.

     

    If you intend to create any link from another web site to any page on this Web Site, you will inform us via email at: obslugaklienta@ecco.com

     

    We reserve the right to prohibit any such link at any time. Any permitted links to the Web Site must comply with all applicable laws, rules, regulations and our internal policies. Running or displaying the Web Site or any Content in frames or similar means on another web site without our prior written permission is prohibited.

     

  9. Product Warranty and claim handling

     

    We are obliged to deliver to you the ordered goods free of any defects.

     

    In case the ordered goods have defects, you have the right to:

     

    • file a declaration on a reduction of the price;

    • withdraw from the contract;

    • demand exchange of the defective product for a product free from defects;

    • demand from the seller to immediately remove the defects.

     

    The right to file a declaration on a reduction of price or withdrawal from the contact does not apply in case when we immediately and with no excessive inconveniences exchange the defective product for one free from defects or immediately remove the defect. This limitation, in turn, does not apply where the product has already been exchanged or repaired by us, or we have not discharged the duty of exchanging the product for one free from defects or removing the defect.

     

    You may request a replacement for a product free from defects rather than removal of the defect proposed by the seller, or request the removal of the defect instead of replacement for a product free from defects proposed by the seller.

     

    If it is impossible to remove the defect and to bring the product to conformity with the contract in a manner chosen by you or it involves excessive costs in comparison with the manner proposed by us, we may replace the defective product for a product free from defects regardless of your request in this respect.

     

    If you have a complaint regarding the products you have received please contact our Customer Care and they will inform you how to proceed and what information we need in order for us to process your complaint.

     

    E-mail: obslugaklienta@ecco.com
    Nr telefonu: +48 22 11 65 780

     

    We will confirm the receipt of your claim and respond to your request in this respect within 14 days. Otherwise, if you have requested that the product be replaced or the defect be removed or filed a declaration on reduction of the price specifying the amount by which the price is to be reduced, the request should be deemed to be considered justified by us and we would be obliged to comply with the request.

     

    We are responsible for the product defects if they are detected before the lapse of two years counted from the date when the product was delivered to your address. Your claim for the removal of the defect or replacement of the product sold for one free from defects is limited to one year, counting from the date of detecting the defect; however, the above limitation period may not cease to run before the elapse of the two years period counted from the date of delivery of the product. Your right to withdraw from the contract or to reduce the price due to the products’ defects is also limited to one year counted from the date of detecting the defect; however, if you have requested replacement of the product for one free from defects or removal of the defect, the time limit to submit the declaration on withdrawal from the contract or reduction of the price begins to run upon ineffective lapse of the time limit for exchange of the product or removal of the defect.

     

  10. Indemnification

     

    Unless prohibited by applicable law, you agree to indemnify and hold harmless each of KRM, its parents, subsidiaries, affiliates, officers, directors and employees, from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from or related to your use of this Web Site OR ANY CONTENT, the violation of these Terms of Use by you, or the infringement by you, or any other user using your account, of any intellectual property or other right of any person or entity.  IF YOU ARE OBLIGATED TO INDEMNIFY US HEREUNDER, WE MAY, IN OUR SOLE DISCRETION, CONTROL THE DEFENSE AND DISPOSITION OF ANY SUCH CLAIMS AT YOUR SOLE COST AND EXPENSE. WITHOUT LIMITING THE FOREGOING, YOU MAY NOT SETTLE, COMPROMISE OR IN ANY OTHER MANNER DISPOSE OF ANY THIRD-PARTY CLAIM WITHOUT OUR CONSENT.

     

  11. Governing Law and venue

     

    We provide the services of this Web Site from our offices within Poland. We make no representation that the content on our Web Site is appropriate, legal or available for use in other locations. These Terms of Use shall be governed by and construed in accordance with the laws of Poland, without giving effect to its conflicts of law provisions. A printed version of these Terms of Use will be admissible in judicial and administrative proceedings based upon or relating to these Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

     

    Any controversy or claim arising out of or relating to these Terms of Use, your use of the Web Site or your purchase of any products from the Web site shall be settled by the competent courts of Poland.

     

    Notwithstanding any other provision in these Terms of Use, KRM may commence suit in court to enjoin infringement or misappropriation of intellectual property rights or confidential information.

     

  12. Alternative methods of dispute resolution

     

    Using alternative methods of dispute resolution is voluntary. The below provisions have only informative character and do not constitute any obligation neither for you nor for KRM.

     

    If we fail to find a satisfactory solution, you can lodge a complaint with the Polish Consumer Centre if conditions are met. You may also use the European Commission online dispute resolution here to register your complaint. This portal can be relevant when living in another EU-country. When filling in a complaint, please enter our e-mail address legal@krm.ag

     

    As a consumer you also have the right to seek extrajudicial procedures if we do not agree with you regarding your complaint. You then have the right to ask for intervention of a neutral entity such as a mediator, consumer advocate, social organization etc. You can read more about your right on https://www.uokik.gov.pl/sprawy_indywidualne.php

     

  13. Remedies for Breach of these Terms by You

     

    Without limiting any other rights or remedies, in the event that KRM determines, , that you have breached any portion of these Terms of Use, or have otherwise demonstrated inappropriate conduct, KRM reserves the right, in particular, to (i) warn you via e-mail that you have violated these Terms of Use; (ii) delete any content provided by you or your agent(s) to the Web Site; (iii) discontinue your access to the Web Site, (iv) notify and/or send content to and/or fully cooperate with law enforcement authorities for further action;.

     

    If your ability to access and/or use the Web Site or any other service provided to you by KRM is discontinued by us hereunder, then you agree that you shall not attempt to re-register with or access the Web Site, any other service provided by KRM, through use of a different member name or otherwise.

     

  14. Copyright Complaints

     

    We respect the intellectual property of others, and we expect users of the Web Site to do the same. If you believe that your work has been copied and is accessible on our Web Site in a way that constitutes copyright infringement, you may notify our designated Copyright Agent at the following:

     

    KRM (Polska) sp. z o.o.
    Bokserska 66A, 02-690
    Warszawa

     

    or at email: obslugaklienta@ecco.com

     

    We recommend that the  claims of copyright infringement  be in writing and include the following information: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (ii) a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work; (iii) identification of the URL or other specific location on our Web Site where the material that you claim is infringing your copyright interest is located; (iv) your address, telephone number, and email address; (v) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (vi) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

     

  15. Children

     

    Access to and use of the Web Site is made available only to people who can form legally binding agreements under applicable law. The Web Site is intended for a general audience and is not intended to be used by minor children. Children accessing the Web Site should obtain the permission and assistance of a parent or legal guardian. If you allow your minor child or a child for whom you are a legal guardian (a "Minor"), to access the Web Site, you will be solely responsible for: (i) the online conduct of such Minor; (ii) monitoring such Minor's access to and use of the Web Site; and (iii) the consequences of any use of the Web Site by such Minor.

     

  16. Miscellaneous

     

    In the event that any provision of these Terms of Use conflicts with applicable law, rule, regulation or order or if any provision is held invalid by a court with competent jurisdiction, then the issue regulated by such invalid provision will be settled in the manner that would take into account your interests., and the remainder of these Terms of Use will remain in full force and effect. Any failure by KRM to insist upon or enforce strict performance of any provision of the Terms of Use or to exercise any right under the Terms of Use will not be construed as a waiver or relinquishment of KRM's right to assert or rely upon any such provision or right in that or any other instance, rather, the same will be and remain in full force and effect.

     

    You represent to KRM that you have the authority to access and use the Web Site according to these Terms of Use. These Terms of Use and any Additional Terms (as such terms shall be identified when posted on the Web Site) constitute the entire understanding between the parties as to the subject matter here of, and supersede all prior agreements and understandings.

     

  17. Contact Us

     

    We welcome your comments and questions. Please contact us at:

     

    KRM (Polska) sp. z o.o.
    Bokserska 66A
    02-690 Warszawa

     

    Telefon: +48 22 11 65 780
    E-mail : obslugaklienta@ecco.com

TAGASTUSPOLIITIKA

 

TAGASTAMISPOLIITIKA

  • Tooted peab tagastama 30 päeva jooksul
  • Tooted ei tohi olla kantud, muudetud ega pestud
  • Jalanõudega peab kaasas olema algses seisundis ja saatmismärgistusteta originaal kingakarp

 

Eseme tagastamine

1. samm: Täitke tagastamisankeet märkides sobivasse kasti tagastamise põhjus.

2. samm: Pakendage tagastatav ese ja tagastamisankeet.

3. samm: Saatke see ankeet koos tagastatavate esemetega.

4. samm: Kleepige oma pakile ettemakstud tagastussilt (Palun ärge kleepige ettemakstud tagastussilti otse originaal kingakarbile.)

5. samm: Laske pakend tarnida oma lähimasse (sisestage kuller) poodi, mille asukoha leiate siit

 

Tagastamine võib võtta aega

Teile teadmiseks, et Teie tagastus võib meie Poola lattu jõuda umbes kümne tööpäeva jooksul. Soovitame Teil tungivalt kasutada meie pakiga kaasasolevat ettemakstud tagastussilti ja saadetise kinnitamiseks säilitada oma arve.

Teie makstud summa tagastatakse Teile algselt makstud summa ulatuses kahe tööpäeva jooksul pärast toodete saabumist meie lattu. Selle tehingu toimumisest teavitatakse Teid e-posti teel.

Teie pangaasutus võib pärast meilt teabe saamist nõuda lisapäevi selle makse läbi vaatamiseks ja Teie kontole laekumiseks.

 

 

Pange tähele

  • Kaasasoleva ettemakstud tagastussildi mitte kasutamisel vastutate toodete eest seni Teie, kuni tooted on jõudnud meie lattu.
  • Kasutatud, kulunud või pestud ning meie kvaliteedikontrolli poolt heakskiitmata eseme tagastamisel ei saa me Teile eset tagasi saata.
  • Kui saate vigase/vale eseme või puudu olevate esemetega kahjustunud paki, siis selle tõendamiseks vajame teilt pilte. Edasiseks uurimiseks palun saatke pilt meie klienditeenindusele.