Returns

Information about returns

If for any reason you are not satisfied with your purchase, you may return it free of charge for a refund of the purchase price within 14 days of receipt. Item(s) should be unworn, unused, and in their original packaging. Should you wish to return your order (in part or in full), please complete the following steps:

1. Please complete your returns request here. Your order ID is 11 digits and starts with ‘MY’.

2. You will receive a consignment note via email from our customer service team.

3. Please print the consignment note and attach to your return, pack & drop off at the designated EasyParcel drop-off point.

4. Please ensure that the item(s) are well packed as we will not take responsibility for any damage during transit. Wrap the shoes neatly within the shoe box and place the shoe box into the larger carton sealing it. Should you no longer have the outer carton, please purchase an appropriate carton or bag. Do not use the shoe box as the return carton.

Returns may take time

• It can take approximately 10 business days for us to receive your return to our warehouse.

• You will be notified via email when we have received your return package.

• Your refund will be processed in the original form of payment within 2-10 business days, as soon as we have received your return package in the warehouse.

• Your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

• At this time, my.ecco.com can only accept returns purchased through our website.

• All purchases made through a participating ECCO retailer or an ECCO retail store should be returned to their original place of purchase.

Should you have any questions in relation to returns, please contact us at our customer service email cs.my@ecco.com.